Banking & Financial ServicesHow is Citi using the Devin agentic coding tool?
About 14,000 Citi engineers use an agentic coding tool (Devin), per The National CIO Review.
The database
AI agent use-case database
152 cases, each with a linked source, a verbatim quote, and an evidence grade. Filters run in your browser; every case is also a plain HTML page.
Showing 152 of 152 cases
Banking & Financial Services
Hospitals & Health SystemsHow is UnitedHealth Group using agentic AI in claims and clinical workflows?
UnitedHealth Group is expanding agentic AI through Optum Insight.
Consumer Products & RetailHow is CarMax using AI voice agents for customer calls?
CarMax said its AI voice technology now covers 100% of inbound calls to stores and its customer experience center (The National CIO Review).
Consumer Products & RetailHow did Fisher & Paykel raise self-service resolution with an AI agent?
Fisher & Paykel, the premium home-appliance brand, replaced rule-based Einstein bots with an Agentforce service agent that troubleshoots by appliance model and books service.
Software, Internet & MediaHow much of Airbnb's customer support is handled by AI agents?
Airbnb says its custom-built AI agent handles roughly a third of customer support issues in the U.S.
Software, Internet & MediaDoes ServiceNow use its own AI agents for customer, IT, and HR service?
ServiceNow CEO Bill McDermott said AI agents now handle 90% of the company's customer service, IT service, and HR service, according to CX Foundation, which notes the company had not made layoffs.
Hospitals & Health SystemsDid an AI voice agent increase colorectal cancer screening sign-ups?
WellSpan Health used 'Ana', a multilingual AI care agent from Hippocratic AI, to phone 1,878 patients due for colorectal cancer screening in September 2024.
Hospitals & Health SystemsHow is Seattle Children's using an AI agent for clinical pathways?
Seattle Children's built 'Pathway Assistant' with Google, trained only on its internal clinical pathway documents, to guide clinicians through diagnosis and treatment workflows for 70+ pediatric conditions.
Software, Internet & MediaDid Wiley's AI service agent beat its old chatbot?
Publisher Wiley piloted Salesforce Agentforce during back-to-school peak to resolve account-access and password issues and triage registration and payment questions.
Telecom & Energy UtilitiesIs AI really answering customer emails at Octopus Energy?
Octopus Energy CEO Greg Jackson said AI was doing the work of 250 people at the UK energy supplier, and that AI-written customer emails delivered 80% customer satisfaction versus 65% for skilled, trained staff, as reported by Business Insider in May 2023.
Pharma, Biotech & Life SciencesHow is Currax Pharmaceuticals using AI agents to support pharma sales reps?
Currax Pharmaceuticals rolled out SuperAgents, built on the ACTO life-sciences sales platform, to help reps retrieve approved clinical references and policies during HCP visits.
Hospitals & Health SystemsCan an AI agent cut prior authorization handling time?
MIT Health, MIT's campus health center, embedded Notable's Sidekick assistive AI agent into prior-authorization submissions to the Carelon portal; it pre-assembles clinical packets and answers payer questions from the chart.
Pharma, Biotech & Life SciencesCan an AI agent build complex sales quotes in a life-sciences company?
BioIVT, which supplies biological specimens for pharma and diagnostic research, built 'Ivy', an Agentforce quoting agent that reads an opportunity, matches requests to 15,000+ product codes, builds the quote, and routes it to a service rep for review.
Transportation & LogisticsHow many customer queries does Air India's AI agent handle?
Air India's AI.g agent, built on Azure OpenAI, answers customer questions such as baggage and pet policies.
Hospitals & Health SystemsCan an AI copilot help clinicians plan cancer workups?
Color Health built an LLM-powered 'Cancer Copilot' to assist with the workup of patients newly diagnosed with cancer.
Medical Devices & Diagnostics (MedTech)How is Medtronic using AI agents to prep device reps for sales calls?
Medtronic's EurAsia medical education and sales-enablement team ran a Data Cloud + Agentforce proof of concept that puts training and education insights in front of field reps, with agent use cases for sales-prep summaries, T&E history/recommendations, and instant follow-ups.
Banking & Financial ServicesHow many interactions has Bank of America's Erica virtual assistant handled?
Bank of America's AI-driven virtual financial assistant Erica has surpassed 3 billion client interactions, assisting nearly 50 million users since launch and averaging more than 58 million interactions a month.
Transportation & LogisticsHow many shipping tasks have C.H. Robinson's AI agents performed?
Logistics provider C.H.
Professional ServicesCan an AI agent handle tax-season customer support surges?
1-800Accountant deployed Agentforce for 24/7 client support during tax season, answering questions such as tax return status using CRM data and IRS public sources.
Banking & Financial ServicesHow are Morgan Stanley's financial advisors using AI assistants?
Morgan Stanley Wealth Management launched AI @ Morgan Stanley Debrief, an OpenAI-powered tool that, with client consent, generates meeting notes, surfaces action items, drafts a follow-up email for the advisor to edit, and saves a note into Salesforce.
Telecom & Energy UtilitiesHow much time does a sales AI copilot save sellers at Lumen?
Lumen Technologies uses Microsoft Copilot to cut a seller's customer-outreach research from about four hours to 15 minutes.
Banking & Financial ServicesHow much customer service work did Klarna's AI assistant take on?
Klarna's OpenAI-powered assistant had 2.3 million conversations in its first month, two-thirds of Klarna's customer service chats, which Klarna equated to the work of 700 full-time agents.
Consumer Products & RetailWhat resolution rate did WeightWatchers get from its AI care agent?
WeightWatchers built a member-care AI agent with Sierra, first tested in its mobile app on a small share of traffic, then expanded.
Telecom & Energy UtilitiesHow did Zembl use AI agents to raise sales conversion?
Zembl, an Australian business energy consultant, built a 24/7 AI agent workforce with Relevance AI across sales, marketing, and operations to handle rising inbound leads and after-hours inquiries.
Banking & Financial ServicesHow is ZayZoon using an AI agent for support?
ZayZoon, an earned wage access fintech, uses Fin for support.
Professional ServicesHow did the World Economic Forum use AI agents for Davos attendees?
The World Economic Forum used Salesforce Agentforce to answer attendee questions on sessions, venues, and shuttles at its Annual Meeting.
Consumer Products & RetailHow is WHOOP using an AI agent for pre-purchase sales questions?
WHOOP uses Fin for pre-purchase questions that often waited 10+ hours for a reply.
Consumer Products & RetailHow is Vivid Seats using AI agents for customer support?
Vivid Seats uses a Sierra AI agent for fan support.
Software, Internet & MediaHow is Vanta using an AI agent for customer support?
Vanta replaced an AI tool that deflected around 45% of chats with Intercom's Fin, which resolved roughly 73% of cases in testing.
Banking & Financial ServicesHow is Valon using voice AI agents in mortgage servicing?
Valon, a mortgage servicer, uses Decagon voice AI on inbound calls.
Consumer Products & RetailHow does Underdog handle game-day support spikes with an AI agent?
Underdog, a sports gaming company, faced support spikes of 7,000+ conversations in 48 hours on big game weekends.
Consumer Products & RetailHow is Trendyol using n8n to run AI agents for sellers and staff?
Trendyol runs a seller chatbot, a legal AI assistant in Slack, and a search relevancy agent on n8n.
Hospitals & Health SystemsHow did TidalHealth Orthopedics reduce abandoned calls with voice AI?
TidalHealth's orthopedic practice uses an Assort Health voice agent to answer every inbound call and schedule, cancel, or reschedule directly.
Hospitals & Health SystemsHow did ThedaCare automate care gap outreach?
ThedaCare (7 hospitals, Wisconsin) used Notable to automate outreach to patients with open care gaps.
Software, Internet & MediaHow is Teachable using an AI agent for creator and student support?
Teachable (100,000 creators, nearly 40 million students) uses Fin for round-the-clock support.
Software, Internet & MediaHow did Synthesia handle a 690% spike in support contacts with an AI agent?
Synthesia's monthly support-seeking customers rose from 40,000 to 316,000 in four months.
Banking & Financial ServicesHow is Swyftx using an AI agent for crypto exchange support?
Swyftx, an Australian crypto exchange, uses Fin for support.
Software, Internet & MediaHow is Substack using AI agents for user support?
Substack (35 million+ active subscriptions) uses a Decagon AI agent for user support.
Hospitals & Health SystemsHow did Southwest General use an AI voice assistant for insurance calls?
Southwest General (Ohio) deployed HOPE, a Notable AI voice assistant, to answer inbound insurance FAQ calls 24/7 during payer contract negotiations.
Hospitals & Health SystemsHow did an orthopedic practice clear a 1,000-voicemail backlog with an AI agent?
South Shore Orthopedics (Hingham, MA; 15 physicians) deployed an Assort Health voice agent named "Oscar" to answer calls 24/7.
Consumer Products & RetailHow is [solidcore] using a voice AI agent for studio calls?
[solidcore] piloted Fin on voice after hours and in a few locations.
Telecom & Energy UtilitiesHow is SoftBank using an AI agent for SMB customer inquiries?
SoftBank's corporate business uses a Sierra AI agent for small-business customer inquiries.
Banking & Financial ServicesHow is SoFi using AI agents for member support?
SoFi (13.7 million members) uses a Sierra AI agent for member support.
Telecom & Energy UtilitiesHow is Singtel using AI agents in customer care?
Singtel uses a Sierra AI agent for mobile and home troubleshooting and roaming sign-ups.
Software, Internet & MediaHow is SimplePractice using AI agents for clinician-customer support?
SimplePractice, practice-management software used by therapists and other clinicians, uses Decagon AI agents for support.
Hospitals & Health SystemsHow did SENTA Partners use AI voice agents for patient scheduling?
SENTA Partners, an MSO for 15 ENT and allergy practices, uses Assort Health voice AI agents to answer inbound calls and schedule appointments.
Banking & Financial ServicesHow is Send Payments using an AI agent workforce?
Send Payments built interconnected Relevance AI agents for 24/7 customer service and compliance tasks.
Consumer Products & RetailHow is ScottsMiracle-Gro using an AI agent for customer questions?
ScottsMiracle-Gro uses a Sierra AI agent for consumer questions.
Software, Internet & MediaHow did SafetyCulture triple meetings booked with an AI BDR agent?
SafetyCulture (75,000+ customers) deployed a Relevance AI agent that answers customer questions and books meetings on autopilot.
Software, Internet & MediaHow did SaaStr turn warm leads into sales with AI outreach agents?
SaaStr uses Salesforce Agentforce to send personalized outreach to previously overlooked leads, follow up, and hand them to a rep when ready.
Consumer Products & RetailHow much of Rohlik Group's code is written by AI agents?
Rohlik Group, an online grocer in five countries, describes its engineering organization as "agent-mostly." Cognition reports about 90% of code is agent-generated, with agents in planning, code generation, code review, and incident response.
Banking & Financial ServicesHow is Rocket Mortgage using AI agents for chat and outbound calls?
Rocket Mortgage grew a Sierra AI agent from a proof of concept to more than 400,000 successful chat conversations and over one million outbound dials each month, per Sierra.
Banking & Financial ServicesHow is Rocket Money using an AI agent for support?
Rocket Money uses Fin for member support.
Software, Internet & MediaHow is Rippling using AI agents for customer support?
Rippling added Decagon AI agents to chat and email.
Banking & Financial ServicesHow did Ripple Treasury use Devin for bug triage?
Ripple's treasury platform team used Devin to investigate the codebase and work its bug backlog.
Hospitals & Health SystemsHow did Reid Health automate pre-visit registration for Medicare patients?
Reid Health (Indiana) deployed Notable automated pre-visit registration, including the Medicare Secondary Payer Questionnaire.
Software, Internet & MediaHow is Redfin using an AI agent for home search?
Redfin built a conversational home-search agent with Sierra.
Software, Internet & MediaHow did Rakuten speed up feature delivery with a coding agent?
Rakuten uses Anthropic's Claude Code, an agentic coding tool, across engineering; in one test it worked autonomously for seven hours on a complex vLLM implementation and achieved 99.9% numerical accuracy versus the reference method.
Hospitals & Health SystemsIs R1 RCM using AI agents for patient billing calls?
R1 RCM, which runs revenue cycle operations for health systems, is testing a Sierra AI agent on incoming patient calls.
Software, Internet & MediaHow did Qualified generate pipeline with 35+ AI agents?
Qualified built 35+ specialized AI agents with Relevance AI across its revenue operations.
Banking & Financial ServicesHow is Qonto using AI agents for small-business financial admin?
Qonto's AI agents draft bank transfers, invoices, and pay slips for small-business customers, who approve before anything is sent.
Banking & Financial ServicesHow is Swiss bank Pictet using Claude Code?
Pictet has given around 700 people access to Claude Code and Claude Cowork in a staged rollout and trained more than 500 through 25 workshops.
Transportation & LogisticsHow is Philippine Airlines using a voice AI agent in its contact center?
Philippine Airlines deployed a Sierra voice agent in a contact center handling close to two million inbound calls a year.
Software, Internet & MediaHow is Personio using an AI agent for customer support?
Personio (16,000 customer companies) uses Fin for support.
Consumer Products & RetailHow does Peddle save with an AI support agent?
Peddle, an online car-selling marketplace, uses Fin for customer support.
Professional ServicesHow is Paychex using AI agents for payroll service calls?
Paychex uses a Sierra agent for transactional payroll calls such as entering hours.
Software, Internet & MediaHow did Palo Alto Networks automate demo provisioning with an AI Slack bot?
A Palo Alto Networks solutions architect built AI Zap workflows in Slack that interpret plain-language requests for demo accounts, provision them across systems, assign licenses, and route approvals.
Hospitals & Health SystemsHow is Oviva using Agentforce for patient support?
Oviva, a digital health provider for weight-related conditions, uses Salesforce Agentforce trained on its FAQs as first-level patient support.
Consumer Products & RetailHow did Nuuly absorb 40% growth in support with an AI agent?
Nuuly, URBN's clothing rental subscription, used Fin to handle support through 40% growth in a year without continually hiring.
Hospitals & Health SystemsHow does Numan use an AI agent for patient support?
Numan, a UK digital health company, uses Fin for patient support.
Banking & Financial ServicesHow did Nubank use Devin to migrate a multi-million-line ETL monolith?
Nubank delegated the migration of its 8-year-old, multi-million-line core ETL monolith to Devin.
Pharma, Biotech & Life SciencesHow is Novo Nordisk using AI to write clinical study reports?
Novo Nordisk built NovoScribe, a documentation platform using Claude models on Amazon Bedrock and MongoDB Atlas, to draft clinical study reports, device verification protocols, and patient materials for human review.
Software, Internet & MediaHow is Notion using AI agents for customer support?
Notion uses Decagon AI agents across about one million customer inquiries a year.
Hospitals & Health SystemsHow did North Kansas City Hospital automate the work of 80 FTEs?
North Kansas City Hospital (Missouri) automated pre-registration and check-in with Notable.
Consumer Products & RetailHow is Noom using AI agents for member support?
Noom uses Decagon AI agents for member support.
Hospitals & Health SystemsHow did North Kansas City Hospital double new patient appointments with automated scheduling?
North Kansas City Hospital and Meritas Health (Kansas City, Missouri) use Notable's automated scheduling.
Hospitals & Health SystemsHow does a retina practice use AI voice agents for urgent scheduling?
Northern California Retina-Vitreous Associates uses an Assort Health voice agent for about 10,000 monthly calls, roughly a third of which were previously missed.
Hospitals & Health SystemsHow is MUSC Health using AI agents for patient access?
MUSC Health (16 hospitals, South Carolina) uses Notable's AI platform for registration and intake, referrals and scheduling, and care gap closure.
Consumer Products & RetailHow is MPB using an AI agent for customer support?
MPB, a used camera gear marketplace, uses Fin globally.
Hospitals & Health SystemsWhat did Montage Health get from automating intake, referrals, and care gaps?
Montage Health (California) uses Notable for registration and intake, referrals, and care gap closure.
Hospitals & Health SystemsHow did Michigan Orthopedic Surgeons use AI agents for patient scheduling?
Michigan Orthopedic Surgeons deployed EHR-integrated Assort Health AI agents for phone and web scheduling.
Medical Devices & Diagnostics (MedTech)How is Medtronic using voice AI agents for medical device support?
Medtronic runs voice-first AI agents built with Teneo.ai for device support, sales enablement, and internal HR/IT/legal help across 135 countries.
Hospitals & Health SystemsHow did MDCS Dermatology use voice AI agents for scheduling?
MDCS Dermatology (New York and New Jersey) uses Assort Health voice AI agents for patient calls.
Consumer Products & RetailHow is L'Oréal using Agentforce in consumer care?
L'Oréal uses Agentforce for order-status support and in the service console, where agentic AI summarizes cases, drafts emails, and validates intent for advisors.
Hospitals & Health SystemsHow did LMH Health answer every patient call on the first ring with an AI agent?
LMH Health (Lawrence, Kansas) deployed a Notable AI agent at its OrthoKansas clinic, where nearly every call had gone to voicemail.
Consumer Products & RetailWhat share of support volume does Intercom's Fin resolve at Lightspeed?
Point-of-sale company Lightspeed rolled out Intercom's Fin AI agent across a multi-region, multilingual contact center.
Software, Internet & MediaHow much of League's code is written by AI agents?
League, which builds software for health plans and providers, went company-wide on Claude.
Banking & Financial ServicesHow did Kalshi automate customer support with an AI agent?
Kalshi, whose support volume grew from 30,000 tickets in 2024 toward a projected two million by end of 2026, uses Fin.
Banking & Financial ServicesHow is Itaú using the Devin coding agent across its software lifecycle?
Itaú Unibanco, Brazil's largest bank, rolled out Devin across its software development lifecycle.
Hospitals & Health SystemsHow did Intermountain Healthcare cut patient check-in time with automation?
Intermountain Healthcare launched Notable's automated digital registration and intake in four weeks.
Software, Internet & MediaHow is Impel using Claude agents to ramp sales reps and prep business reviews?
Impel, which builds AI for auto dealers, uses Claude-based agent workflows for rep training and account work.
Banking & Financial ServicesHow is IG Group using an AI agent for trading customer support?
IG Group uses Fin for customer support.
Consumer Products & RetailHow are Hunter Douglas's AI agents driving revenue?
Hunter Douglas uses Decagon AI agents across markets.
Software, Internet & MediaHow is HubSpot using Claude agents in engineering and support?
HubSpot uses Claude, including Claude Code, across engineering and customer success.
Consumer Products & RetailHow did Homeworks raise chat resolution with an AI agent?
Homeworks moved from keyword-rule bots that resolved only 20 to 30% of chats to Intercom's Fin.
Medical Devices & Diagnostics (MedTech)How is Henry Schein Australia using Agentforce for customer chats?
Henry Schein Australia, a dental and medical supply distributor, deployed Salesforce Agentforce for customer chats, most of which were order questions.
Hospitals & Health SystemsHow did Good Shepherd Rehabilitation reduce no-shows with automation?
Good Shepherd Rehabilitation Network replaced paper reminder cards and staff reminder calls with Notable automated reminders and digital intake.
Software, Internet & MediaHow is GoFundMe using an AI agent to coach fundraisers?
GoFundMe built a Sierra AI agent that coaches fundraising organizers.
Software, Internet & MediaHow is Glean using an AI agent for customer support?
Glean uses Fin across its help center, developer docs, community, and support portal.
Hospitals & Health SystemsHow did Gillette Children's automate scheduling and intake?
Gillette Children's uses Notable so families can self-schedule at any hour and complete intake digitally.
Software, Internet & MediaHow is Gamma using an AI agent for support at 50 million users?
Gamma, with a user base past 50 million, uses Fin on all inbound support.
Banking & Financial ServicesHow does Fundrise use an AI agent for investor support?
Fundrise uses Fin for investor support.
Hospitals & Health SystemsHow did Fort HealthCare automate prior authorizations for its surgery center?
Fort HealthCare (Wisconsin) automated prior authorizations for its ambulatory surgery center and digitized registration with Notable.
Software, Internet & MediaHow did FIFA use an AI agent to support media at the World Cup 2026?
FIFA deployed an Agentforce FAQ agent for journalists, broadcasters, and photographers at the FIFA World Cup 2026.
Hospitals & Health SystemsHow did an independent primary care practice use an AI agent to fix Monday call surges?
Family Practice Associates of Lexington (21 providers, Kentucky) uses an Assort Health AI agent named "Sophie" for phone scheduling, including after hours.
Pharma, Biotech & Life SciencesHow is AstraZeneca's Evinova using an AI agent to draft regulatory software documentation?
Evinova, a health tech company in the AstraZeneca group, uses Devin to draft regulatory documents for its clinical-trial software modules, work that took 35 to 40 hours of cross-functional time.
Professional ServicesHow does EvenUp use AI to draft personal-injury case documents?
EvenUp's Claude-powered platform drafts personal-injury case documents for law firms.
Banking & Financial ServicesHow is DXC using AI agents in insurance claims processing?
DXC Technology, which runs core insurance systems for 1,100 customers, brought Claude into its Assure orchestration platform.
Software, Internet & MediaHow is DaySmart using an AI agent for after-hours support?
DaySmart added Fin to cover support outside fixed hours.
Software, Internet & MediaHow did Databox use an AI agent to support revenue growth?
Databox uses Fin for customer support.
Hospitals & Health SystemsHow is Curology using AI agents for patient support?
Curology, a D2C prescription skincare company that has treated nearly 6 million patients, uses Decagon AI agents for support.
Professional ServicesHow does Contractor Appointments use an AI scheduler to book appointments from texts?
Contractor Appointments built an AI scheduler with Zapier that parses homeowners' after-hours text replies, checks availability, and auto-books appointments with no human needed.
Software, Internet & MediaHow is Consensys (MetaMask) using an AI agent for support?
Consensys, maker of MetaMask, uses Fin for support.
Hospitals & Health SystemsHow did Concord Orthopaedics automate referrals and cut hold times with AI agents?
Concord Orthopaedics (New Hampshire; 50+ providers) uses Assort Health inbound and outbound AI agents for calls and referrals.
Hospitals & Health SystemsHow did CommonSpirit Health automate Medicare Annual Wellness Visit outreach?
CommonSpirit Health ran automated multi-touch Medicare Annual Wellness Visit outreach and scheduling with Notable across California, Arizona, and Nevada markets.
Software, Internet & MediaHow is Clay using an AI agent for support?
Clay uses Fin across multiple support channels.
Consumer Products & RetailHow did ClassPass scale chat support to 24/7 with AI agents?
ClassPass deployed Decagon AI agents in chat.
Hospitals & Health SystemsHow is Circle Medical using an AI agent for patient support?
Circle Medical, a virtual primary care provider, uses Intercom's Fin AI agent for patient support.
Banking & Financial ServicesHow is Chime using voice AI agents at a million calls a month?
Chime uses Decagon voice AI agents for member calls.
Hospitals & Health SystemsHow did an FQHC use AI voice agents to expand patient access?
Chesapeake Health Care, a Maryland FQHC with 150+ providers, uses Assort Health voice agents for inbound calls after 25% of calls were dropped.
Hospitals & Health SystemsHow did Catholic Health use voice AI for patient portal support calls?
Catholic Health deployed Notable voice AI for MyChart support calls that had relied on outsourced live agents.
Hospitals & Health SystemsHow did Castell cut chart review time with AI automation?
Castell, Intermountain's value-based care company, uses Notable automation to review charts for care-gap closure opportunities.
Consumer Products & RetailHow is Carvana using an AI agent to investigate production alerts?
Carvana uses Claude Tag in Slack to start investigating production alerts, identify the owning team, and post root-cause analyses before an engineer picks them up.
Hospitals & Health SystemsHow did Care New England cut authorization-related write-offs with automation?
Care New England automated radiology prior authorizations and notices of admission with Notable.
Hospitals & Health SystemsHow does Boston Bone & Joint Institute use AI agents for inbound and outbound patient access?
Boston Bone & Joint Institute (41 providers) uses Assort Health AI agents for inbound calls and automated outbound rescheduling.
Software, Internet & MediaHow is Bloomerang using an AI agent for support?
Bloomerang uses Fin on all support conversations.
Hospitals & Health SystemsHow did Barrington Orthopedic Specialists cut hold times with an AI scheduling agent?
Barrington Orthopedic Specialists (26 providers, four Chicago-area sites) integrated an Assort Health voice agent into its EMR to answer scheduling calls.
Hospitals & Health SystemsHow did Austin Regional Clinic automate patient registration?
Austin Regional Clinic (33 locations, Texas) deployed Notable intelligent intake to automate registration and reduce inaccurate registration data that drives denials.
Hospitals & Health SystemsHow did Augusta Health automate pre-visit registration on MEDITECH?
Augusta Health (Virginia; MEDITECH EHR) uses Notable automated digital intake across four hospital service lines.
Software, Internet & MediaHow is AppFolio using an AI agent for customer support?
AppFolio (20,000+ customers) uses Fin for support.
Software, Internet & MediaHow did Anthropic use an AI agent for its own customer support?
Anthropic chose to buy rather than build, deploying Intercom's Fin (powered by Claude) for customer support.
Hospitals & Health SystemsHow did a primary care practice use AI to cut hold times?
Annapolis Internal Medicine (Maryland) uses an Assort Health voice agent for scheduling calls.
Banking & Financial ServicesHow did AngelList speed a Redshift-to-Snowflake migration with Devin?
AngelList used Devin to finish a Redshift-to-Snowflake migration, including the Metabase cutover.
Software, Internet & MediaHow is Airtable using AI agents for customer support?
Airtable launched a Sierra agent on chat within four weeks and on email seven days later.
Software, Internet & MediaHow does Airbyte use Devin to triage and fix engineering issues?
Airbyte runs Devin on triage-and-fix workflows.
Software, Internet & MediaHow did The Access Group increase engineering output with Devin?
The Access Group (250 products, 2,000+ engineers) adopted Devin.
Consumer Products & RetailHow did 1-800-Flowers pilot AI agents for customer service?
1-800-Flowers.com piloted Decagon AI agents for customer service.
Pharma, Biotech & Life SciencesIs Sanofi using an AI agent to prepare field reps for physician visits?
Sanofi launched Concierge for Field, an AI agent built with Snowflake Cortex AI that prepares global sales reps for physician visits: pre-call plans, highest-priority physicians, and past engagement.
Medical Devices & Diagnostics (MedTech)Is KARL STORZ using AI agents in medical device sales?
KARL STORZ, the German endoscopy maker, is rolling out Salesforce Agentforce Sales and CPQ globally and presented its experience with AI agents for its sales and service teams at MedtecLIVE 2026.
Pharma, Biotech & Life SciencesWhich pharma companies are adopting Veeva's AI agents for field reps?
Novo Nordisk is adopting Veeva Vault CRM with Veeva AI Agents such as Pre-call Agent (call prep) and Voice Agent (spoken call notes), which became available in December 2025.
Pharma, Biotech & Life SciencesCan an AI agent speed up pharma promotional review (MLR)?
Moderna is an early-access user of Veeva AI's Quick Check Agent in PromoMats, which scans promotional content against editorial, brand, market, channel, and compliance guidelines before medical-legal-regulatory (MLR) review.
Pharma, Biotech & Life SciencesHow is Takeda using AI agents with its pharma field teams?
Takeda is rolling out Agentforce on Salesforce Life Sciences Cloud and Data 360 so field reps arrive armed with an HCP's recent research, email opens, and questions, and so leaders can see trends across engagements.
Pharma, Biotech & Life SciencesCan a small biotech use an AI SDR agent to qualify conference leads?
AUM BioTech's CEO, with no prior coding experience, built lead-gen forms and a support chatbot on Salesforce and is finishing an Agentforce SDR agent to respond to thousands of conference leads, score them, book meetings, and hand top leads to human reps.
Hospitals & Health SystemsWhich health systems have deployed AI agents for nurses and post-op calls?
Hackensack Meridian Health has developed a nurse AI agent that sifts large amounts of data and offers next-best-action recommendations, plus an agent that assists with post-operative calls to patients, built with Google Cloud.
Consumer Products & RetailHow does Toyota of Orlando use AI to route sales leads?
Toyota of Orlando receives 200+ daily leads in inconsistent formats.
Hospitals & Health SystemsIs Sutter Health using AI agents for patient engagement?
Sutter Health (25 hospitals, 3.5 million patients) is working with Sierra on AI agents for patient engagement.
Pharma, Biotech & Life SciencesIs Boehringer Ingelheim using AI agents in MLR content review?
Boehringer Ingelheim joined the Veeva AI Early Adopter Program and spent four months piloting Quick Check Agent and Content Agent in PromoMats for medical, legal, and regulatory (MLR) review.
Medical Devices & Diagnostics (MedTech)Is there an AI assistant for med device case scheduling and field inventory?
Movemedical, a field inventory platform for medical device companies, released Ask Move AI in its June 2026 platform release: a mobile assistant that lets reps create cases by voice or text, look up case inventory, reschedule cases, and look up invoices.
Medical Devices & Diagnostics (MedTech)Can AI agents build territory plans for medical device reps?
MedScout launched 'Strategies', AI agents that analyze referral networks, procedure volumes, and payer dynamics to deliver prioritized, ready-to-work territory plans to MedTech reps; it says the agents were available to customers from late 2025.
Pharma, Biotech & Life SciencesHow do specialty pharmacies use voice AI agents for benefit verification calls?
Infinitus says its voice AI agents completed over 60,000 benefit-verification and prior-authorization follow-up tasks for an unnamed leading specialty pharmacy in the first half of 2025, with each verification call freeing an average of 29 minutes of staff time.
Medical Devices & Diagnostics (MedTech)How did a MedTech diagnostics company use Agentforce for field service?
An unnamed MedTech company that services diagnostic equipment in hospitals and labs combined Salesforce Agentforce and Field Service via partner Redtag.
Medical Devices & Diagnostics (MedTech)How can device and lab reps log visit notes by voice with an AI agent?
Salesforce partner Demand Chain built an Agentforce assistant for an unnamed global lab-services and medical technology company: field reps dictate visit summaries on Salesforce Mobile and the agent turns speech into structured trip-report records.
No cases match these filters yet. Know one? Submit a case.