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Grade BproductionSource date Oct 17, 2026· Last verified Oct 17, 2026

How did Intermountain Healthcare cut patient check-in time with automation?

Intermountain Health · Hospitals & Health Systems

Header image: A clinician seeing patients at a community clinic

Intermountain Healthcare launched Notable's automated digital registration and intake in four weeks. Notable reports a 25% decrease in check-in time and a 96% patient satisfaction rating.

Reported outcomes

check-in time
25% decrease
Source [1] · self-reported
patient satisfaction
96%
Source [1] · self-reported

Outcomes are reported exactly as stated by the source; we have not independently audited them.

How it works

  1. Digital assistants perform repetitive registration tasks the way staff would.
  2. Patients complete forms without an app or login; prior data pre-populates.
  3. Insurance cards and consents captured into the EHR automatically.

Risks & compliance

  • Automation writes into the EHR; errors propagate to registration and billing
  • PHI handling (HIPAA)
  • Vendor-published results; not independently audited

Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.

Build this yourself

Tools mentioned & how to build it

Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to this case, never by payment.

Tools mentioned

  • Notable (Notable)
    AI agents for intake, scheduling, prior auth and care-gap outreach.

Build a version yourself

  • Make
    Visual no-code automation with AI agents; good for intake, routing and follow-up flows.
  • Retell AI
    Build and deploy phone agents for scheduling, intake and call routing.
  • n8n
    Open-source workflow automation with AI agent nodes; self-host or cloud.

All tools by category →

Sources

[1]Notable· vendor customer story· Undated (accessed Oct 17, 2026)
“How the leading health system launched a fully automated digital patient experience in just four weeks, which led to a 96% patient satisfaction rating.”
Intermountain Healthcare reduces patient check-in time by 25%

Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.

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