An independent publicationEvery case sourced, dated & graded A–DGet the weekly Casefile →
Grade BproductionSource date Oct 17, 2026· Last verified Oct 17, 2026

How did Augusta Health automate pre-visit registration on MEDITECH?

Augusta Health · Hospitals & Health Systems

Header image: Patients speaking with a receptionist at a clinic front desk

Augusta Health (Virginia; MEDITECH EHR) uses Notable automated digital intake across four hospital service lines. Notable reports 17,000 annualized digital intakes, about 7 minutes of staff time saved per intake, and 60% of encounters registered fully digitally.

Reported outcomes

digital intakes
17,000 annualized
Source [1] · self-reported
staff time per intake
an estimated 7 minutes saved
Source [1] · self-reported
fully digital registration
60% of all encounters
Source [1] · self-reported

Outcomes are reported exactly as stated by the source; we have not independently audited them.

How it works

  1. Patients receive a personalized pre-registration link by text or email.
  2. They confirm demographics, upload insurance cards, and sign consents.
  3. Data flows into the EHR without staff calls.

Risks & compliance

  • Automation writes into the EHR; errors propagate to registration and billing
  • PHI handling (HIPAA)
  • Vendor-published results; not independently audited

Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.

Build this yourself

Tools mentioned & how to build it

Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to this case, never by payment.

Tools mentioned

  • Notable (Notable)
    AI agents for intake, scheduling, prior auth and care-gap outreach.

Build a version yourself

  • Make
    Visual no-code automation with AI agents; good for intake, routing and follow-up flows.
  • Retell AI
    Build and deploy phone agents for scheduling, intake and call routing.
  • n8n
    Open-source workflow automation with AI agent nodes; self-host or cloud.

All tools by category →

Sources

[1]Notable· vendor customer story· Undated (accessed Oct 17, 2026)
“Each digital intake saves staff an estimated 7 minutes.”
Transforming patient and staff engagement

Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.

Keep reading

Related cases