# Agent Casefile

> Agent Casefile tracks what AI agents actually do in real businesses, by industry and role. Every case is sourced, dated, and graded A–D on evidence strength. Deepest coverage: healthcare and MedTech commercial teams. The dataset (152 cases, 61 in healthcare/MedTech) is public under CC BY 4.0; attribute "Agent Casefile (agentcasefile.com)".

Each case has: organization, industry (NAICS-based), roles, tasks, tools, agent pattern, autonomy level (0–4), deployment status, reported outcomes (exactly as stated by the source, flagged if self-reported), one or more sources with a verbatim quote of 40 words or fewer and a publication date, an evidence grade, and a last-verified date.

Evidence grades: A = Named organization, quantified outcome, independent source (news, paper, filing, or customer quote outside vendor marketing). B = Named organization with a quantified outcome, from the vendor or the organization's own announcement. C = Named organization, no specific outcome (deployment announced only, or only vague qualitative claims). D = Anonymous or community report, or a demo/concept/product launch with no named deployment. Shown, but labeled and excluded from "proven" filters.

## Data
- [All cases (JSON)](https://agentcasefile.com/api/cases.json): full dataset with sources and quotes
- [All cases (CSV)](https://agentcasefile.com/api/v1/cases.csv): one row per case
- [Single case (JSON)](https://agentcasefile.com/api/v1/cases/{slug}.json): replace {slug}; every case page also links a Markdown alternate at /cases/{slug}.md
- [Taxonomy (JSON)](https://agentcasefile.com/api/v1/taxonomy.json): industries, roles, patterns, statuses, grades
- [OpenAPI spec](https://agentcasefile.com/openapi.json)
- [Full text for LLMs](https://agentcasefile.com/llms-full.txt): every case as Markdown in one file

## Key pages
- [Use-case database](https://agentcasefile.com/cases/): searchable, filterable
- [Casefile: MedTech](https://agentcasefile.com/medtech/): AI agents for medical device, pharma, and health-system commercial teams
- [Methodology](https://agentcasefile.com/methodology/): how cases are found, verified, and graded
- [Industries](https://agentcasefile.com/industries/) and [Roles](https://agentcasefile.com/roles/) hubs

## Cases
- [How is Citi using the Devin agentic coding tool?](https://agentcasefile.com/cases/citi-devin-agentic-coding-14000-engineers/): grade A; Citigroup; Banking & Financial Services
- [How is UnitedHealth Group using agentic AI in claims and clinical workflows?](https://agentcasefile.com/cases/unitedhealth-optum-agentic-ai-claims-chart-review/): grade A; UnitedHealth Group; Hospitals & Health Systems
- [How is CarMax using AI voice agents for customer calls?](https://agentcasefile.com/cases/carmax-agentic-voice-ai-inbound-calls/): grade A; CarMax; Consumer Products & Retail
- [How did Fisher & Paykel raise self-service resolution with an AI agent?](https://agentcasefile.com/cases/fisher-paykel-appliances-agentforce-self-service/): grade A; Fisher & Paykel (appliances); Consumer Products & Retail
- [How much of Airbnb's customer support is handled by AI agents?](https://agentcasefile.com/cases/airbnb-custom-ai-agent-customer-support/): grade A; Airbnb; Software, Internet & Media
- [Does ServiceNow use its own AI agents for customer, IT, and HR service?](https://agentcasefile.com/cases/servicenow-ai-agents-internal-service/): grade A; ServiceNow; Software, Internet & Media
- [Did an AI voice agent increase colorectal cancer screening sign-ups?](https://agentcasefile.com/cases/wellspan-hippocratic-ana-colorectal-screening-outreach/): grade A; WellSpan Health; Hospitals & Health Systems
- [How is Seattle Children's using an AI agent for clinical pathways?](https://agentcasefile.com/cases/seattle-childrens-pathway-assistant/): grade A; Seattle Children's; Hospitals & Health Systems
- [Did Wiley's AI service agent beat its old chatbot?](https://agentcasefile.com/cases/wiley-agentforce-case-resolution/): grade A; Wiley; Software, Internet & Media
- [Is AI really answering customer emails at Octopus Energy?](https://agentcasefile.com/cases/octopus-energy-ai-customer-emails/): grade A; Octopus Energy; Telecom & Energy Utilities
- [How is Currax Pharmaceuticals using AI agents to support pharma sales reps?](https://agentcasefile.com/cases/currax-pharmaceuticals-acto-superagents-field-reps/): grade A; Currax Pharmaceuticals; Pharma, Biotech & Life Sciences
- [Can an AI agent cut prior authorization handling time?](https://agentcasefile.com/cases/mit-health-notable-prior-authorization/): grade B; MIT Health; Hospitals & Health Systems
- [Can an AI agent build complex sales quotes in a life-sciences company?](https://agentcasefile.com/cases/bioivt-ivy-quoting-agent/): grade B; BioIVT; Pharma, Biotech & Life Sciences
- [How many customer queries does Air India's AI agent handle?](https://agentcasefile.com/cases/air-india-aig-virtual-agent/): grade B; Air India; Transportation & Logistics
- [Can an AI copilot help clinicians plan cancer workups?](https://agentcasefile.com/cases/color-health-cancer-copilot-workup/): grade B; Color Health; Hospitals & Health Systems
- [How is Medtronic using AI agents to prep device reps for sales calls?](https://agentcasefile.com/cases/medtronic-agentforce-field-sales-prep/): grade B; Medtronic; Medical Devices & Diagnostics (MedTech)
- [How many interactions has Bank of America's Erica virtual assistant handled?](https://agentcasefile.com/cases/bank-of-america-erica-virtual-assistant/): grade B; Bank of America; Banking & Financial Services
- [How many shipping tasks have C.H. Robinson's AI agents performed?](https://agentcasefile.com/cases/ch-robinson-freight-quoting-order-agents/): grade B; C.H. Robinson; Transportation & Logistics
- [Can an AI agent handle tax-season customer support surges?](https://agentcasefile.com/cases/1800accountant-agentforce-tax-season-support/): grade B; 1-800Accountant; Professional Services
- [How are Morgan Stanley's financial advisors using AI assistants?](https://agentcasefile.com/cases/morgan-stanley-ai-debrief-advisors/): grade B; Morgan Stanley Wealth Management; Banking & Financial Services
- [How much time does a sales AI copilot save sellers at Lumen?](https://agentcasefile.com/cases/lumen-copilot-seller-research/): grade B; Lumen Technologies; Telecom & Energy Utilities
- [How much customer service work did Klarna's AI assistant take on?](https://agentcasefile.com/cases/klarna-ai-assistant-customer-service/): grade B; Klarna; Banking & Financial Services
- [What resolution rate did WeightWatchers get from its AI care agent?](https://agentcasefile.com/cases/weightwatchers-sierra-member-care/): grade B; WeightWatchers; Consumer Products & Retail
- [How did Zembl use AI agents to raise sales conversion?](https://agentcasefile.com/cases/zembl-relevance-ai-sales-workforce/): grade B; Zembl; Telecom & Energy Utilities
- [How is ZayZoon using an AI agent for support?](https://agentcasefile.com/cases/zayzoon-fin-ai-agent/): grade B; ZayZoon; Banking & Financial Services
- [How did the World Economic Forum use AI agents for Davos attendees?](https://agentcasefile.com/cases/world-economic-forum-agentforce-davos-attendee-agent/): grade B; World Economic Forum; Professional Services
- [How is WHOOP using an AI agent for pre-purchase sales questions?](https://agentcasefile.com/cases/whoop-fin-ai-agent/): grade B; WHOOP; Consumer Products & Retail
- [How is Vivid Seats using AI agents for customer support?](https://agentcasefile.com/cases/vivid-seats-sierra-customer-experience/): grade B; Vivid Seats; Consumer Products & Retail
- [How is Vanta using an AI agent for customer support?](https://agentcasefile.com/cases/vanta-fin-ai-agent/): grade B; Vanta; Software, Internet & Media
- [How is Valon using voice AI agents in mortgage servicing?](https://agentcasefile.com/cases/valon-decagon-ai-agent/): grade B; Valon; Banking & Financial Services
- [How does Underdog handle game-day support spikes with an AI agent?](https://agentcasefile.com/cases/underdog-fin-ai-agent/): grade B; Underdog; Consumer Products & Retail
- [How is Trendyol using n8n to run AI agents for sellers and staff?](https://agentcasefile.com/cases/trendyol-n8n-seller-chatbot-agents/): grade B; Trendyol; Consumer Products & Retail
- [How did TidalHealth Orthopedics reduce abandoned calls with voice AI?](https://agentcasefile.com/cases/tidalhealth-orthopedics-assort-voice-ai/): grade B; TidalHealth Peninsula Orthopedics Institute; Hospitals & Health Systems
- [How did ThedaCare automate care gap outreach?](https://agentcasefile.com/cases/thedacare-notable-care-gap-outreach/): grade B; ThedaCare; Hospitals & Health Systems
- [How is Teachable using an AI agent for creator and student support?](https://agentcasefile.com/cases/teachable-fin-ai-agent/): grade B; Teachable; Software, Internet & Media
- [How did Synthesia handle a 690% spike in support contacts with an AI agent?](https://agentcasefile.com/cases/synthesia-fin-ai-agent/): grade B; Synthesia; Software, Internet & Media
- [How is Swyftx using an AI agent for crypto exchange support?](https://agentcasefile.com/cases/swyftx-fin-ai-agent/): grade B; Swyftx; Banking & Financial Services
- [How is Substack using AI agents for user support?](https://agentcasefile.com/cases/substack-decagon-ai-agent/): grade B; Substack; Software, Internet & Media
- [How did Southwest General use an AI voice assistant for insurance calls?](https://agentcasefile.com/cases/southwest-general-notable-hope-voice-assistant/): grade B; Southwest General Health Center; Hospitals & Health Systems
- [How did an orthopedic practice clear a 1,000-voicemail backlog with an AI agent?](https://agentcasefile.com/cases/south-shore-orthopedics-assort-voicemail-backlog/): grade B; South Shore Orthopedics; Hospitals & Health Systems
- [How is [solidcore] using a voice AI agent for studio calls?](https://agentcasefile.com/cases/solidcore-fin-ai-agent/): grade B; [solidcore]; Consumer Products & Retail
- [How is SoftBank using an AI agent for SMB customer inquiries?](https://agentcasefile.com/cases/softbank-sierra-smb-support-agent/): grade B; SoftBank Corp.; Telecom & Energy Utilities
- [How is SoFi using AI agents for member support?](https://agentcasefile.com/cases/sofi-sierra-member-support-agent/): grade B; SoFi; Banking & Financial Services
- [How is Singtel using AI agents in customer care?](https://agentcasefile.com/cases/singtel-sierra-troubleshooting-roaming-agent/): grade B; Singtel; Telecom & Energy Utilities
- [How is SimplePractice using AI agents for clinician-customer support?](https://agentcasefile.com/cases/simplepractice-decagon-ai-agent/): grade B; SimplePractice; Software, Internet & Media
- [How did SENTA Partners use AI voice agents for patient scheduling?](https://agentcasefile.com/cases/senta-partners-assort-voice-ai-patient-access/): grade B; SENTA Partners; Hospitals & Health Systems
- [How is Send Payments using an AI agent workforce?](https://agentcasefile.com/cases/send-payments-relevance-ai-agent-workforce/): grade B; Send Payments; Banking & Financial Services
- [How is ScottsMiracle-Gro using an AI agent for customer questions?](https://agentcasefile.com/cases/scottsmiraclegro-sierra-lawn-garden-agent/): grade B; ScottsMiracle-Gro; Consumer Products & Retail
- [How did SafetyCulture triple meetings booked with an AI BDR agent?](https://agentcasefile.com/cases/safetyculture-relevance-ai-bdr-agent/): grade B; SafetyCulture; Software, Internet & Media
- [How did SaaStr turn warm leads into sales with AI outreach agents?](https://agentcasefile.com/cases/saastr-agentforce-agentic-outreach/): grade B; SaaStr; Software, Internet & Media
- [How much of Rohlik Group's code is written by AI agents?](https://agentcasefile.com/cases/rohlik-group-agent-mostly-engineering/): grade B; Rohlik Group; Consumer Products & Retail
- [How is Rocket Mortgage using AI agents for chat and outbound calls?](https://agentcasefile.com/cases/rocket-mortgage-sierra-chat-outbound-agents/): grade B; Rocket Mortgage; Banking & Financial Services
- [How is Rocket Money using an AI agent for support?](https://agentcasefile.com/cases/rocket-money-fin-ai-agent/): grade B; Rocket Money; Banking & Financial Services
- [How is Rippling using AI agents for customer support?](https://agentcasefile.com/cases/rippling-decagon-ai-agent/): grade B; Rippling; Software, Internet & Media
- [How did Ripple Treasury use Devin for bug triage?](https://agentcasefile.com/cases/ripple-treasury-devin-bug-triage/): grade B; Ripple; Banking & Financial Services
- [How did Reid Health automate pre-visit registration for Medicare patients?](https://agentcasefile.com/cases/reid-health-notable-pre-visit-registration/): grade B; Reid Health; Hospitals & Health Systems
- [How is Redfin using an AI agent for home search?](https://agentcasefile.com/cases/redfin-sierra-conversational-home-search/): grade B; Redfin; Software, Internet & Media
- [How did Rakuten speed up feature delivery with a coding agent?](https://agentcasefile.com/cases/rakuten-claude-code-engineering/): grade B; Rakuten; Software, Internet & Media
- [Is R1 RCM using AI agents for patient billing calls?](https://agentcasefile.com/cases/r1-rcm-sierra-patient-billing-voice-agent/): grade B; R1 RCM; Hospitals & Health Systems
- [How did Qualified generate pipeline with 35+ AI agents?](https://agentcasefile.com/cases/qualified-relevance-ai-35-agents-revops/): grade B; Qualified; Software, Internet & Media
- [How is Qonto using AI agents for small-business financial admin?](https://agentcasefile.com/cases/qonto-claude-financial-admin-agents/): grade B; Qonto; Banking & Financial Services
- [How is Swiss bank Pictet using Claude Code?](https://agentcasefile.com/cases/pictet-claude-code-rollout/): grade B; Pictet; Banking & Financial Services
- [How is Philippine Airlines using a voice AI agent in its contact center?](https://agentcasefile.com/cases/philippine-airlines-sierra-voice-agent/): grade B; Philippine Airlines; Transportation & Logistics
- [How is Personio using an AI agent for customer support?](https://agentcasefile.com/cases/personio-fin-ai-agent/): grade B; Personio; Software, Internet & Media
- [How does Peddle save with an AI support agent?](https://agentcasefile.com/cases/peddle-fin-ai-agent/): grade B; Peddle; Consumer Products & Retail
- [How is Paychex using AI agents for payroll service calls?](https://agentcasefile.com/cases/paychex-sierra-payroll-voice-agent/): grade B; Paychex; Professional Services
- [How did Palo Alto Networks automate demo provisioning with an AI Slack bot?](https://agentcasefile.com/cases/palo-alto-networks-zapier-ai-slack-provisioning/): grade B; Palo Alto Networks; Software, Internet & Media
- [How is Oviva using Agentforce for patient support?](https://agentcasefile.com/cases/oviva-agentforce-patient-self-service/): grade B; Oviva; Hospitals & Health Systems
- [How did Nuuly absorb 40% growth in support with an AI agent?](https://agentcasefile.com/cases/nuuly-fin-ai-agent/): grade B; Nuuly; Consumer Products & Retail
- [How does Numan use an AI agent for patient support?](https://agentcasefile.com/cases/numan-fin-ai-agent/): grade B; Numan; Hospitals & Health Systems
- [How did Nubank use Devin to migrate a multi-million-line ETL monolith?](https://agentcasefile.com/cases/nubank-devin-etl-migration/): grade B; Nubank; Banking & Financial Services
- [How is Novo Nordisk using AI to write clinical study reports?](https://agentcasefile.com/cases/novo-nordisk-novoscribe-clinical-documentation/): grade B; Novo Nordisk; Pharma, Biotech & Life Sciences
- [How is Notion using AI agents for customer support?](https://agentcasefile.com/cases/notion-decagon-ai-agent/): grade B; Notion; Software, Internet & Media
- [How did North Kansas City Hospital automate the work of 80 FTEs?](https://agentcasefile.com/cases/north-kansas-city-hospital-notable-80-fte-automation/): grade B; North Kansas City Hospital; Hospitals & Health Systems
- [How is Noom using AI agents for member support?](https://agentcasefile.com/cases/noom-decagon-ai-agent/): grade B; Noom; Consumer Products & Retail
- [How did North Kansas City Hospital double new patient appointments with automated scheduling?](https://agentcasefile.com/cases/nkch-meritas-notable-automated-scheduling/): grade B; North Kansas City Hospital and Meritas Health; Hospitals & Health Systems
- [How does a retina practice use AI voice agents for urgent scheduling?](https://agentcasefile.com/cases/ncrva-retina-assort-voice-ai-scheduling/): grade B; Northern California Retina-Vitreous Associates; Hospitals & Health Systems
- [How is MUSC Health using AI agents for patient access?](https://agentcasefile.com/cases/musc-health-notable-ai-patient-access/): grade B; MUSC Health; Hospitals & Health Systems
- [How is MPB using an AI agent for customer support?](https://agentcasefile.com/cases/mpb-fin-ai-agent/): grade B; MPB; Consumer Products & Retail
- [What did Montage Health get from automating intake, referrals, and care gaps?](https://agentcasefile.com/cases/montage-health-notable-ai-platform/): grade B; Montage Health; Hospitals & Health Systems
- [How did Michigan Orthopedic Surgeons use AI agents for patient scheduling?](https://agentcasefile.com/cases/michigan-orthopedic-surgeons-assort-ai-scheduling/): grade B; Michigan Orthopedic Surgeons; Hospitals & Health Systems
- [How is Medtronic using voice AI agents for medical device support?](https://agentcasefile.com/cases/medtronic-teneo-voice-agents-device-support/): grade B; Medtronic; Medical Devices & Diagnostics (MedTech)
- [How did MDCS Dermatology use voice AI agents for scheduling?](https://agentcasefile.com/cases/mdcs-dermatology-assort-voice-ai/): grade B; MDCS Dermatology; Hospitals & Health Systems
- [How is L'Oréal using Agentforce in consumer care?](https://agentcasefile.com/cases/loreal-agentforce-consumer-care/): grade B; L'Oréal; Consumer Products & Retail
- [How did LMH Health answer every patient call on the first ring with an AI agent?](https://agentcasefile.com/cases/lmh-health-orthokansas-notable-ai-call-triage/): grade B; LMH Health; Hospitals & Health Systems
- [What share of support volume does Intercom's Fin resolve at Lightspeed?](https://agentcasefile.com/cases/lightspeed-fin-support-automation/): grade B; Lightspeed; Consumer Products & Retail
- [How much of League's code is written by AI agents?](https://agentcasefile.com/cases/league-claude-ai-authored-code/): grade B; League; Software, Internet & Media
- [How did Kalshi automate customer support with an AI agent?](https://agentcasefile.com/cases/kalshi-fin-ai-agent/): grade B; Kalshi; Banking & Financial Services
- [How is Itaú using the Devin coding agent across its software lifecycle?](https://agentcasefile.com/cases/itau-devin-sdlc-agents/): grade B; Itaú Unibanco; Banking & Financial Services
- [How did Intermountain Healthcare cut patient check-in time with automation?](https://agentcasefile.com/cases/intermountain-notable-digital-check-in/): grade B; Intermountain Health; Hospitals & Health Systems
- [How is Impel using Claude agents to ramp sales reps and prep business reviews?](https://agentcasefile.com/cases/impel-claude-gtm-enablement-agents/): grade B; Impel; Software, Internet & Media
- [How is IG Group using an AI agent for trading customer support?](https://agentcasefile.com/cases/ig-group-fin-ai-agent/): grade B; IG Group; Banking & Financial Services
- [How are Hunter Douglas's AI agents driving revenue?](https://agentcasefile.com/cases/hunter-douglas-decagon-ai-agent/): grade B; Hunter Douglas; Consumer Products & Retail
- [How is HubSpot using Claude agents in engineering and support?](https://agentcasefile.com/cases/hubspot-claude-code-engineering-troubleshooting/): grade B; HubSpot; Software, Internet & Media
- [How did Homeworks raise chat resolution with an AI agent?](https://agentcasefile.com/cases/homeworks-fin-ai-agent/): grade B; Homeworks; Consumer Products & Retail
- [How is Henry Schein Australia using Agentforce for customer chats?](https://agentcasefile.com/cases/henry-schein-australia-agentforce-order-chats/): grade B; Henry Schein Australia; Medical Devices & Diagnostics (MedTech)
- [How did Good Shepherd Rehabilitation reduce no-shows with automation?](https://agentcasefile.com/cases/good-shepherd-rehab-notable-no-show-reduction/): grade B; Good Shepherd Rehabilitation Network; Hospitals & Health Systems
- [How is GoFundMe using an AI agent to coach fundraisers?](https://agentcasefile.com/cases/gofundme-sierra-fundraiser-coaching-agent/): grade B; GoFundMe; Software, Internet & Media
- [How is Glean using an AI agent for customer support?](https://agentcasefile.com/cases/glean-fin-ai-agent/): grade B; Glean; Software, Internet & Media
- [How did Gillette Children's automate scheduling and intake?](https://agentcasefile.com/cases/gillette-childrens-notable-scheduling-intake/): grade B; Gillette Children's; Hospitals & Health Systems
- [How is Gamma using an AI agent for support at 50 million users?](https://agentcasefile.com/cases/gamma-fin-ai-agent/): grade B; Gamma; Software, Internet & Media
- [How does Fundrise use an AI agent for investor support?](https://agentcasefile.com/cases/fundrise-fin-ai-agent/): grade B; Fundrise; Banking & Financial Services
- [How did Fort HealthCare automate prior authorizations for its surgery center?](https://agentcasefile.com/cases/fort-healthcare-notable-prior-authorization/): grade B; Fort HealthCare; Hospitals & Health Systems
- [How did FIFA use an AI agent to support media at the World Cup 2026?](https://agentcasefile.com/cases/fifa-agentforce-media-faq-agent/): grade B; FIFA; Software, Internet & Media
- [How did an independent primary care practice use an AI agent to fix Monday call surges?](https://agentcasefile.com/cases/family-practice-associates-lexington-assort-ai-scheduling/): grade B; Family Practice Associates of Lexington; Hospitals & Health Systems
- [How is AstraZeneca's Evinova using an AI agent to draft regulatory software documentation?](https://agentcasefile.com/cases/evinova-astrazeneca-devin-regulatory-docs/): grade B; Evinova (AstraZeneca group); Pharma, Biotech & Life Sciences
- [How does EvenUp use AI to draft personal-injury case documents?](https://agentcasefile.com/cases/evenup-claude-demand-letter-drafting/): grade B; EvenUp; Professional Services
- [How is DXC using AI agents in insurance claims processing?](https://agentcasefile.com/cases/dxc-claude-insurance-claims-documents/): grade B; DXC Technology; Banking & Financial Services
- [How is DaySmart using an AI agent for after-hours support?](https://agentcasefile.com/cases/daysmart-fin-ai-agent/): grade B; DaySmart; Software, Internet & Media
- [How did Databox use an AI agent to support revenue growth?](https://agentcasefile.com/cases/databox-fin-ai-agent/): grade B; Databox; Software, Internet & Media
- [How is Curology using AI agents for patient support?](https://agentcasefile.com/cases/curology-decagon-ai-agent/): grade B; Curology; Hospitals & Health Systems
- [How does Contractor Appointments use an AI scheduler to book appointments from texts?](https://agentcasefile.com/cases/contractor-appointments-zapier-ai-scheduler/): grade B; Contractor Appointments; Professional Services
- [How is Consensys (MetaMask) using an AI agent for support?](https://agentcasefile.com/cases/consensys-fin-ai-agent/): grade B; Consensys; Software, Internet & Media
- [How did Concord Orthopaedics automate referrals and cut hold times with AI agents?](https://agentcasefile.com/cases/concord-orthopaedics-assort-referral-automation/): grade B; Concord Orthopaedics; Hospitals & Health Systems
- [How did CommonSpirit Health automate Medicare Annual Wellness Visit outreach?](https://agentcasefile.com/cases/commonspirit-notable-mawv-outreach/): grade B; CommonSpirit Health; Hospitals & Health Systems
- [How is Clay using an AI agent for support?](https://agentcasefile.com/cases/clay-fin-ai-agent/): grade B; Clay; Software, Internet & Media
- [How did ClassPass scale chat support to 24/7 with AI agents?](https://agentcasefile.com/cases/classpass-decagon-ai-agent/): grade B; ClassPass; Consumer Products & Retail
- [How is Circle Medical using an AI agent for patient support?](https://agentcasefile.com/cases/circle-medical-fin-ai-agent/): grade B; Circle Medical; Hospitals & Health Systems
- [How is Chime using voice AI agents at a million calls a month?](https://agentcasefile.com/cases/chime-decagon-ai-agent/): grade B; Chime; Banking & Financial Services
- [How did an FQHC use AI voice agents to expand patient access?](https://agentcasefile.com/cases/chesapeake-health-care-assort-patient-access/): grade B; Chesapeake Health Care; Hospitals & Health Systems
- [How did Catholic Health use voice AI for patient portal support calls?](https://agentcasefile.com/cases/catholic-health-notable-voice-ai-mychart-support/): grade B; Catholic Health; Hospitals & Health Systems
- [How did Castell cut chart review time with AI automation?](https://agentcasefile.com/cases/castell-notable-chart-review-care-gaps/): grade B; Castell (Intermountain Health); Hospitals & Health Systems
- [How is Carvana using an AI agent to investigate production alerts?](https://agentcasefile.com/cases/carvana-claude-tag-alert-root-cause/): grade B; Carvana; Consumer Products & Retail
- [How did Care New England cut authorization-related write-offs with automation?](https://agentcasefile.com/cases/care-new-england-notable-radiology-prior-auth/): grade B; Care New England; Hospitals & Health Systems
- [How does Boston Bone & Joint Institute use AI agents for inbound and outbound patient access?](https://agentcasefile.com/cases/boston-bone-joint-assort-inbound-outbound-agents/): grade B; Boston Bone & Joint Institute; Hospitals & Health Systems
- [How is Bloomerang using an AI agent for support?](https://agentcasefile.com/cases/bloomerang-fin-ai-agent/): grade B; Bloomerang; Software, Internet & Media
- [How did Barrington Orthopedic Specialists cut hold times with an AI scheduling agent?](https://agentcasefile.com/cases/barrington-orthopedic-specialists-assort-ai-scheduling/): grade B; Barrington Orthopedic Specialists; Hospitals & Health Systems
- [How did Austin Regional Clinic automate patient registration?](https://agentcasefile.com/cases/austin-regional-clinic-notable-touchless-registration/): grade B; Austin Regional Clinic; Hospitals & Health Systems
- [How did Augusta Health automate pre-visit registration on MEDITECH?](https://agentcasefile.com/cases/augusta-health-notable-digital-intake/): grade B; Augusta Health; Hospitals & Health Systems
- [How is AppFolio using an AI agent for customer support?](https://agentcasefile.com/cases/appfolio-fin-ai-agent/): grade B; AppFolio; Software, Internet & Media
- [How did Anthropic use an AI agent for its own customer support?](https://agentcasefile.com/cases/anthropic-fin-customer-support/): grade B; Anthropic; Software, Internet & Media
- [How did a primary care practice use AI to cut hold times?](https://agentcasefile.com/cases/annapolis-internal-medicine-assort-voice-ai/): grade B; Annapolis Internal Medicine; Hospitals & Health Systems
- [How did AngelList speed a Redshift-to-Snowflake migration with Devin?](https://agentcasefile.com/cases/angellist-devin-snowflake-migration/): grade B; AngelList; Banking & Financial Services
- [How is Airtable using AI agents for customer support?](https://agentcasefile.com/cases/airtable-sierra-support-agent/): grade B; Airtable; Software, Internet & Media
- [How does Airbyte use Devin to triage and fix engineering issues?](https://agentcasefile.com/cases/airbyte-devin-issue-triage-fixes/): grade B; Airbyte; Software, Internet & Media
- [How did The Access Group increase engineering output with Devin?](https://agentcasefile.com/cases/access-group-devin-engineering-output/): grade B; The Access Group; Software, Internet & Media
- [How did 1-800-Flowers pilot AI agents for customer service?](https://agentcasefile.com/cases/1-800-flowers-decagon-ai-agent/): grade B; 1-800-Flowers.com; Consumer Products & Retail
- [Is Sanofi using an AI agent to prepare field reps for physician visits?](https://agentcasefile.com/cases/sanofi-snowflake-concierge-for-field-agent/): grade C; Sanofi; Pharma, Biotech & Life Sciences
- [Is KARL STORZ using AI agents in medical device sales?](https://agentcasefile.com/cases/karl-storz-agentforce-sales-cpq/): grade C; KARL STORZ; Medical Devices & Diagnostics (MedTech)
- [Which pharma companies are adopting Veeva's AI agents for field reps?](https://agentcasefile.com/cases/novo-nordisk-veeva-precall-voice-agents/): grade C; Novo Nordisk; Pharma, Biotech & Life Sciences
- [Can an AI agent speed up pharma promotional review (MLR)?](https://agentcasefile.com/cases/moderna-veeva-quick-check-agent-mlr/): grade C; Moderna; Pharma, Biotech & Life Sciences
- [How is Takeda using AI agents with its pharma field teams?](https://agentcasefile.com/cases/takeda-agentforce-hcp-engagement-insights/): grade C; Takeda Pharmaceutical; Pharma, Biotech & Life Sciences
- [Can a small biotech use an AI SDR agent to qualify conference leads?](https://agentcasefile.com/cases/aum-biotech-sdr-agent/): grade C; AUM BioTech; Pharma, Biotech & Life Sciences
- [Which health systems have deployed AI agents for nurses and post-op calls?](https://agentcasefile.com/cases/hackensack-meridian-nurse-postop-agents/): grade C; Hackensack Meridian Health; Hospitals & Health Systems
- [How does Toyota of Orlando use AI to route sales leads?](https://agentcasefile.com/cases/toyota-of-orlando-zapier-ai-lead-routing/): grade C; Toyota of Orlando; Consumer Products & Retail
- [Is Sutter Health using AI agents for patient engagement?](https://agentcasefile.com/cases/sutter-health-sierra-patient-engagement/): grade C; Sutter Health; Hospitals & Health Systems
- [Is Boehringer Ingelheim using AI agents in MLR content review?](https://agentcasefile.com/cases/boehringer-ingelheim-veeva-ai-promomats-pilot/): grade C; Boehringer Ingelheim; Pharma, Biotech & Life Sciences
- [Is there an AI assistant for med device case scheduling and field inventory?](https://agentcasefile.com/cases/movemedical-ask-move-ai-case-workflow/): grade D; Movemedical (vendor launch); Medical Devices & Diagnostics (MedTech)
- [Can AI agents build territory plans for medical device reps?](https://agentcasefile.com/cases/medscout-strategies-territory-agents/): grade D; Unnamed MedTech customers of MedScout; Medical Devices & Diagnostics (MedTech)
- [How do specialty pharmacies use voice AI agents for benefit verification calls?](https://agentcasefile.com/cases/specialty-pharmacy-infinitus-benefit-verification/): grade D; Unnamed leading specialty pharmacy; Pharma, Biotech & Life Sciences
- [How did a MedTech diagnostics company use Agentforce for field service?](https://agentcasefile.com/cases/medtech-diagnostics-redtag-agentforce-field-service/): grade D; Unnamed MedTech diagnostics equipment company; Medical Devices & Diagnostics (MedTech)
- [How can device and lab reps log visit notes by voice with an AI agent?](https://agentcasefile.com/cases/lab-medtech-field-visit-notes-agentforce/): grade D; Unnamed global lab services & medical technology company; Medical Devices & Diagnostics (MedTech)

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