Banking & Financial ServicesHow is Citi using the Devin agentic coding tool?
About 14,000 Citi engineers use an agentic coding tool (Devin), per The National CIO Review.
Evidence-graded AI agent use cases
What AI agents actually do, and whether it worked.
A searchable casefile of real-world AI agent deployments by industry, role, and task. Every case links its source, quotes it, carries a date, and gets an A–D evidence grade. Deepest coverage: healthcare and MedTech commercial teams.
The latest
Newest sources in the casefile
Banking & Financial Services
Hospitals & Health SystemsHow is UnitedHealth Group using agentic AI in claims and clinical workflows?
UnitedHealth Group is expanding agentic AI through Optum Insight.
Consumer Products & RetailHow is CarMax using AI voice agents for customer calls?
CarMax said its AI voice technology now covers 100% of inbound calls to stores and its customer experience center (The National CIO Review).
Consumer Products & RetailHow did Fisher & Paykel raise self-service resolution with an AI agent?
Fisher & Paykel, the premium home-appliance brand, replaced rule-based Einstein bots with an Agentforce service agent that troubleshoots by appliance model and books service.
Medical Devices & Diagnostics (MedTech)Is there an AI assistant for med device case scheduling and field inventory?
Movemedical, a field inventory platform for medical device companies, released Ask Move AI in its June 2026 platform release: a mobile assistant that lets reps create cases by voice or text, look up case inventory, reschedule cases, and look up invoices.
Hospitals & Health SystemsCan an AI agent cut prior authorization handling time?
MIT Health, MIT's campus health center, embedded Notable's Sidekick assistive AI agent into prior-authorization submissions to the Carelon portal; it pre-assembles clinical packets and answers payer questions from the chart.
The wedge vertical
Casefile: MedTech
Device reps, case coverage, territory planning, quoting, and the healthcare operations around them. Compliance-aware; operational and commercial workflows only.
Pharma, Biotech & Life SciencesHow is Currax Pharmaceuticals using AI agents to support pharma sales reps?
Currax Pharmaceuticals rolled out SuperAgents, built on the ACTO life-sciences sales platform, to help reps retrieve approved clinical references and policies during HCP visits.
Medical Devices & Diagnostics (MedTech)How is Medtronic using AI agents to prep device reps for sales calls?
Medtronic's EurAsia medical education and sales-enablement team ran a Data Cloud + Agentforce proof of concept that puts training and education insights in front of field reps, with agent use cases for sales-prep summaries, T&E history/recommendations, and instant follow-ups.
Medical Devices & Diagnostics (MedTech)How is Medtronic using voice AI agents for medical device support?
Medtronic runs voice-first AI agents built with Teneo.ai for device support, sales enablement, and internal HR/IT/legal help across 135 countries.
Standards
How we grade evidence
Every case gets an A–D grade based on who is named, what was measured, and who said it. Grades are never sold.
Full rubric, verification steps, and AI-assistance disclosure on the methodology page.
| Grade | Meaning | Cases |
|---|---|---|
| Grade A | Named organization, quantified outcome, independent source (news, paper, filing, or customer quote outside vendor marketing). | 11 |
| Grade B | Named organization with a quantified outcome, from the vendor or the organization's own announcement. | 126 |
| Grade C | Named organization, no specific outcome (deployment announced only, or only vague qualitative claims). | 10 |
| Grade D | Anonymous or community report, or a demo/concept/product launch with no named deployment. Shown, but labeled and excluded from "proven" filters. | 5 |
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The Casefile
One email a week: 5 newly verified agent use cases, the updates that change them, and a Casefile: MedTech pick. No hype, every claim sourced.
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Built for people and for agents
The full dataset is public: /api/cases.json, CSV, an OpenAPI spec, RSS, and llms.txt. Every case page also has JSON and Markdown alternates. Licensed CC BY 4.0. Attribute “Agent Casefile (agentcasefile.com)”.