Southwest General (Ohio) deployed HOPE, a Notable AI voice assistant, to answer inbound insurance FAQ calls 24/7 during payer contract negotiations. Notable reports it answers 100% of those calls and saves $4 per call.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Voice AI answers inbound insurance and network-status FAQ calls.
- Runs 24/7 with consistent messaging during payer negotiations.
- Escalates calls needing a live agent.
Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Tools mentioned & how to build it
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Tools mentioned
- Notable (Notable)
AI agents for intake, scheduling, prior auth and care-gap outreach.
Build a version yourself
- Retell AI
Build and deploy phone agents for scheduling, intake and call routing. - ElevenLabs
Voice models and a conversational-agent platform behind many voice agents. - n8n
Open-source workflow automation with AI agent nodes; self-host or cloud.
Sources
“HOPE helps patients get the information they need while easing pressure on our call center staff.”Southwest General: HOPE AI Voice Cuts Hold Times
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
