Infinitus says its voice AI agents completed over 60,000 benefit-verification and prior-authorization follow-up tasks for an unnamed leading specialty pharmacy in the first half of 2025, with each verification call freeing an average of 29 minutes of staff time. The pharmacy is not named, so this is graded D.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Agent places outbound calls to payers and navigates IVRs and hold queues.
- Collects benefits, eligibility, and prior-authorization status.
- Returns structured results to pharmacy staff; exceptions go to humans.
Risks & compliance
- PHI on every call
- Accuracy of captured benefit details
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Casefile: MedTech angle
Durable medical equipment and device reimbursement teams make the same payer calls.
Tools mentioned & how to build it
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Tools mentioned
- Infinitus (Infinitus Systems)
Voice AI for benefit verification and payer calls.
Build a version yourself
- Retell AI
Build and deploy phone agents for scheduling, intake and call routing. - Make
Visual no-code automation with AI agents; good for intake, routing and follow-up flows. - ElevenLabs
Voice models and a conversational-agent platform behind many voice agents.
Sources
“Infinitus performed over 60,000 such tasks for the specialty pharmacy during the first half of 2025 alone”Infinitus and IBM Consulting partner to bring agentic AI into healthcare entities at scale
Grade rationale: Customer is anonymous; vendor blog. Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
