Michigan Orthopedic Surgeons deployed EHR-integrated Assort Health AI agents for phone and web scheduling. The vendor reports $2.3 million in additional revenue, +5% appointment volume, and 3.5x higher self-scheduling conversion than its previous provider.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- AI agents integrated with the EHR book, reschedule, cancel, and confirm appointments.
- Calls needing a human are routed to the right department.
- Powers web self-scheduling and 24/7 access.
Risks & compliance
- Mis-scheduling or mis-routing of patients with clinical urgency; escalation rules required
- PHI handled in calls (HIPAA); EHR write access
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Casefile: MedTech angle
Orthopedic practices are core accounts for ortho device reps; faster patient access upstream means faster time to surgical consults and procedures.
Tools mentioned & how to build it
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Tools mentioned
- Assort Health (Assort Health)
Voice AI patient-access agents for specialty practices.
Build a version yourself
Sources
“After evaluating 15 potential vendors, they selected Assort Health”Michigan Orthopedic Surgeons Generates $2.3M Through AI Patient Scheduling
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
