{
  "id": "uc_2026_000035",
  "slug": "michigan-orthopedic-surgeons-assort-ai-scheduling",
  "title": "How did Michigan Orthopedic Surgeons use AI agents for patient scheduling?",
  "answer": "Michigan Orthopedic Surgeons deployed EHR-integrated Assort Health AI agents for phone and web scheduling. The vendor reports $2.3 million in additional revenue, +5% appointment volume, and 3.5x higher self-scheduling conversion than its previous provider.",
  "industry": "healthcare-providers",
  "sub_industry": "Orthopedics",
  "roles": [
    "patient-access"
  ],
  "function": "operations",
  "tasks": [
    "appointment-scheduling",
    "self-scheduling",
    "call-routing",
    "after-hours-access"
  ],
  "agent_pattern": "voice-agent",
  "autonomy_level": 3,
  "tools": [
    {
      "name": "Voice AI patient access platform",
      "vendor": "Assort Health",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "production",
  "organization": {
    "name": "Michigan Orthopedic Surgeons",
    "type": "orthopedic practice",
    "named": true
  },
  "outcomes": [
    {
      "metric": "additional revenue",
      "value": "$2.3 million",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "appointment volume",
      "value": "+5% total appointment volume growth",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "self-scheduling conversion",
      "value": "3.5x higher vs previous provider",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://www.assorthealth.com/customers/michigan-orthopedic-surgeons-customer-story",
      "publisher": "Assort Health",
      "title": "Michigan Orthopedic Surgeons Generates $2.3M Through AI Patient Scheduling",
      "published": null,
      "type": "vendor-customer-story",
      "quote": "After evaluating 15 potential vendors, they selected Assort Health",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "AI agents integrated with the EHR book, reschedule, cancel, and confirm appointments.",
    "Calls needing a human are routed to the right department.",
    "Powers web self-scheduling and 24/7 access."
  ],
  "risks_compliance": [
    "Mis-scheduling or mis-routing of patients with clinical urgency; escalation rules required",
    "PHI handled in calls (HIPAA); EHR write access",
    "Vendor-published results; not independently audited"
  ],
  "medtech_relevance": "Orthopedic practices are core accounts for ortho device reps; faster patient access upstream means faster time to surgical consults and procedures.",
  "notes": [],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 3,
    "claims_total": 3,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/michigan-orthopedic-surgeons-assort-ai-scheduling/",
  "industry_label": "Hospitals & Health Systems",
  "role_labels": [
    "Patient Access & Outreach"
  ],
  "vertical": "healthcare"
}