Clay uses Fin across multiple support channels. Intercom reports Fin involved in 90% of conversations and resolving up to 50%.
Reported outcomes
Fin involvement rate
90%
Source [1] · self-reported
Fin resolution rate
up to 50%
Source [1] · self-reported
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Fin answers inbound support conversations using the company's help content.
- Hands unresolved conversations to human agents.
Risks & compliance
- Incorrect answers to customers; human review and escalation paths needed
- Vendor-published results; not independently audited
Build this yourself
Tools mentioned & how to build it
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Tools mentioned
- Fin AI Agent (Intercom)
Intercom's customer-service AI agent; the most-documented tool in the casefile.
Build a version yourself
- HubSpot (Breeze agents)
SMB-friendly CRM with Breeze AI agents for prospecting and support. - n8n
Open-source workflow automation with AI agent nodes; self-host or cloud. - Relevance AI
Build an 'AI workforce' of agents, e.g. BDR agents that research and book meetings.
Sources
“Now, Fin is enabling Clay to support customers on multiple channels, is involved in 90% of support conversations – and resolving up to 50% of them.”Clay and Fin
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
