Chesapeake Health Care, a Maryland FQHC with 150+ providers, uses Assort Health voice agents for inbound calls after 25% of calls were dropped. Assort reports $1M+ generated.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Voice agents answer inbound calls and schedule appointments.
- Routes complex calls to staff.
Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Tools mentioned & how to build it
Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to this case, never by payment.
Tools mentioned
- Assort Health (Assort Health)
Voice AI patient-access agents for specialty practices.
Build a version yourself
- Retell AI
Build and deploy phone agents for scheduling, intake and call routing. - ElevenLabs
Voice models and a conversational-agent platform behind many voice agents. - Zapier
The default app-to-app automation layer, now with AI agents and AI steps.
Sources
“For patients, that meant they often waited on hold – sometimes more than 7 minutes – only to be sent to voicemail.”Chesapeake Health Care Generates $1M+ and Expands Patient Access
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 1/1 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
