# How did the World Economic Forum use AI agents for Davos attendees?

> The World Economic Forum used Salesforce Agentforce to answer attendee questions on sessions, venues, and shuttles at its Annual Meeting. Salesforce reports a 99.9% response rate and 75% of attendee inquiries resolved at Davos 2025.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** World Economic Forum (international organization / event host)
- **Industry:** Professional Services — International organization & events
- **Roles:** Customer Support
- **Tools:** Agentforce (Salesforce)
- **Status:** production · **Agent pattern:** autonomous-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- inquiries resolved: 75% [1] (self-reported)
- response rate: 99.9% [1] (self-reported)

## How it works
1. Agent answers session, venue, and shuttle questions across 450+ sessions.
2. Escalates the rest to staff.

## Risks & compliance
- Incorrect answers to customers; escalation paths needed
- Vendor-published results; not independently audited

## Sources
1. Salesforce, "World Economic Forum and Agentforce" (undated; accessed 2026-10-17) <https://www.salesforce.com/customer-stories/world-economic-forum>
   > "At Davos 2025, Agentforce achieved a 99.9% response rate and resolved 75% of attendee inquiries with accurate, automated answers."

Canonical: https://agentcasefile.com/cases/world-economic-forum-agentforce-davos-attendee-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile