# How does Numan use an AI agent for patient support?

> Numan, a UK digital health company, uses Fin for patient support. Its team first manually reviewed 100% of Fin interactions, then moved to a 5% monthly audit, while maintaining a 90% CSAT, per Intercom.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Numan (digital health company)
- **Industry:** Hospitals & Health Systems — Digital health (UK)
- **Roles:** Customer Support
- **Tools:** Fin AI Agent (Intercom)
- **Status:** production · **Agent pattern:** autonomous-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- CSAT: 90% [1] (self-reported)
- quality assurance: 100% manual review at launch, then 5% monthly audit [1] (self-reported)

## How it works
1. Fin answers patient support questions.
2. Every interaction reviewed manually at first; later a 5% monthly audit.

## Risks & compliance
- Incorrect answers to customers; human review and escalation paths needed
- Vendor-published results; not independently audited
- Health information; clinical questions must go to clinicians

## Sources
1. Intercom (Fin), "Numan and Fin" (undated; accessed 2026-10-17) <https://fin.ai/customers/numan>
   > "The team began by manually reviewing 100% of Fin interactions to ensure quality, accuracy, and safety."

Canonical: https://agentcasefile.com/cases/numan-fin-ai-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile