# What did Montage Health get from automating intake, referrals, and care gaps?

> Montage Health (California) uses Notable for registration and intake, referrals, and care gap closure. Notable's study reports an estimated $2 million in annual gross value, no-shows down 11 percent, and the equivalent of 13 FTEs freed.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Montage Health (health system)
- **Industry:** Hospitals & Health Systems — Community health system
- **Roles:** Patient Access & Outreach, Revenue Cycle & Prior Auth
- **Tools:** AI platform (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- annual gross value: an estimated $2 million [1] (self-reported)
- no-show rate: dropped by 11 percent [1] (self-reported)
- capacity: equivalent of 13 FTEs freed [1] (self-reported)

## How it works
1. Digital registration and intake with copay collection.
2. Automated referral processing.
3. Automated reminders and care-gap closure outreach.

## Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited

## Sources
1. Notable, "Montage Health AI Case Study" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-story/montage-health>
   > "The partnership yields Montage Health an estimated $2 million in annual gross value through revenue capture and cost savings."

Canonical: https://agentcasefile.com/cases/montage-health-notable-ai-platform/ · License: CC BY 4.0 (summary) · Source: Agent Casefile