# How did a MedTech diagnostics company use Agentforce for field service?

> An unnamed MedTech company that services diagnostic equipment in hospitals and labs combined Salesforce Agentforce and Field Service via partner Redtag. Redtag reports 100% of service visits auto-scheduled, case resolution time cut by 50%, and a 30% improvement in technician availability.

- **Evidence grade:** D — Anonymous or community report, or a demo/concept/product launch with no named deployment. Shown, but labeled and excluded from "proven" filters.
- **Organization:** Unnamed MedTech diagnostics equipment company (medical device / diagnostics company)
- **Industry:** Medical Devices & Diagnostics (MedTech) — Diagnostic equipment service
- **Roles:** Field Service & Case Coverage
- **Tools:** Agentforce + Field Service (Salesforce); Implementation (Redtag)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- auto-scheduled visits: 100% [1] (self-reported)
- case resolution time: cut by 50% [1] (self-reported)
- technician availability: 30% improvement [1] (self-reported)

## How it works
1. Agentforce pre-screens service cases.
2. Visits auto-scheduled and technicians routed in Field Service.

## Risks & compliance
- Equipment downtime affects patient care
- Anonymous; partner-published

## MedTech angle
Field service and case coverage are core device-company operations.

## Sources
1. Redtag, "Cutting Downtime by 50%, and Streamlining Service Delivery in MedTech" (undated; accessed 2026-10-17) <https://www.redtag.pro/our-stories/cutting-downtime-by-50-and-streamlining-service-delivery-in-medtech>
   > "Case resolution time cut by 50%"

Canonical: https://agentcasefile.com/cases/medtech-diagnostics-redtag-agentforce-field-service/ · License: CC BY 4.0 (summary) · Source: Agent Casefile