# How did MDCS Dermatology use voice AI agents for scheduling?

> MDCS Dermatology (New York and New Jersey) uses Assort Health voice AI agents for patient calls. Assort reports 460 staff hours saved monthly, doubled labor capacity, 29% appointment volume growth supported, and 95% accuracy by the practice's own audit.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** MDCS Dermatology (dermatology practice)
- **Industry:** Hospitals & Health Systems — Dermatology
- **Roles:** Patient Access & Outreach
- **Tools:** Voice AI agents (Assort Health)
- **Status:** production · **Agent pattern:** voice-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- staff hours saved: 460 per month [1] (self-reported)
- appointment volume growth supported: 29% [1] (self-reported)
- accuracy (practice audit): 95% [1] (self-reported)

## How it works
1. Agents pre-loaded with specialty scheduling patterns and routing logic.
2. Practice protocols and EHR data converted into live workflows.

## Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited

## Sources
1. Assort Health, "MDCS Dermatology Doubles Labor Capacity and Saves 460 Staff Hours Monthly" (undated; accessed 2026-10-17) <https://www.assorthealth.com/customers/mdcs--customer-story>
   > "reaching 95% accuracy by the practice's own audit within weeks of go-live"

Canonical: https://agentcasefile.com/cases/mdcs-dermatology-assort-voice-ai/ · License: CC BY 4.0 (summary) · Source: Agent Casefile