# How is HubSpot using Claude agents in engineering and support?

> HubSpot uses Claude, including Claude Code, across engineering and customer success. Anthropic reports up to 40% productivity increases in web development and content workflows and complex troubleshooting cut from 3-5 days to under an hour.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** HubSpot (CRM software company)
- **Industry:** Software, Internet & Media — SaaS (CRM)
- **Roles:** Software Engineering, Customer Support
- **Tools:** Claude Code / Claude API (Anthropic)
- **Status:** production · **Agent pattern:** copilot · **Autonomy:** 1/4
- **Last verified:** 2026-10-17

## Reported outcomes
- productivity: up to 40% increase [1] (self-reported)
- complex troubleshooting: from 3-5 days to under an hour [1] (self-reported)

## How it works
1. Engineers use Claude Code for migrations and maintenance.
2. Customer success managers use Claude to troubleshoot escalated workflows directly.

## Risks & compliance
- AI-written code or fixes need review before production
- Access to production systems and logs
- Vendor-published results; not independently audited

## Sources
1. Anthropic, "HubSpot Claude Platform (API) case study" (undated; accessed 2026-10-17) <https://claude.com/customers/hubspot>
   > "Reduced complex technical troubleshooting from 3-5 days to under an hour"

Canonical: https://agentcasefile.com/cases/hubspot-claude-code-engineering-troubleshooting/ · License: CC BY 4.0 (summary) · Source: Agent Casefile