# How did Gillette Children's automate scheduling and intake?

> Gillette Children's uses Notable so families can self-schedule at any hour and complete intake digitally. Notable reports 118 staff hours saved per week, about 99% satisfaction with intake and 95% with scheduling, and 700 RN minutes a month saved by one pre-procedure form.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Gillette Children's (pediatric specialty hospital)
- **Industry:** Hospitals & Health Systems — Pediatric specialty care
- **Roles:** Patient Access & Outreach
- **Tools:** Automated scheduling and intake (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- staff time saved: 118 hours per week [1] (self-reported)
- satisfaction: around 99% intake, 95% scheduling [1] (self-reported)
- RN time: 700 minutes a month from one automated pre-procedure form [1] (self-reported)

## How it works
1. Families book appointments digitally with no staff intervention.
2. Automated intake and pre-procedure forms.

## Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited

## Sources
1. Notable, "Gillette Children's" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/gillette-childrens>
   > "Ultimately, automating intake has saved Gillette 118 hours per week."

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