# How is Gamma using an AI agent for support at 50 million users?

> Gamma, with a user base past 50 million, uses Fin on all inbound support. Intercom reports Fin involved in 100% of conversations and resolving 75% end-to-end.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Gamma (AI presentation software company)
- **Industry:** Software, Internet & Media — SaaS
- **Roles:** Customer Support
- **Tools:** Fin AI Agent (Intercom)
- **Status:** production · **Agent pattern:** autonomous-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- Fin resolution rate: 75% [1] (self-reported)
- Fin involvement rate: 100% [1] (self-reported)

## How it works
1. Fin answers inbound support conversations using the company's help content.
2. Hands unresolved conversations to human agents.

## Risks & compliance
- Incorrect answers to customers; human review and escalation paths needed
- Vendor-published results; not independently audited

## Sources
1. Intercom (Fin), "Gamma and Fin" (undated; accessed 2026-10-17) <https://fin.ai/customers/gamma>
   > "Since its implementation, Fin is now involved in 100% of inbound support conversations and resolves 75% of them end-to-end."

Canonical: https://agentcasefile.com/cases/gamma-fin-ai-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile