# How is DaySmart using an AI agent for after-hours support?

> DaySmart added Fin to cover support outside fixed hours. Intercom reports Fin resolves 72% of conversations it touches, handles more than 10,000 resolutions a month, and automates 38% of total support volume.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** DaySmart (business management software company)
- **Industry:** Software, Internet & Media — SMB SaaS
- **Roles:** Customer Support
- **Tools:** Fin AI Agent (Intercom)
- **Status:** production · **Agent pattern:** autonomous-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- Fin resolution rate: 72% [1] (self-reported)
- monthly resolutions: more than 10,000 [1] (self-reported)
- share of total support volume automated: 38% [1] (self-reported)

## How it works
1. Fin answers inbound support conversations using the company's help content.
2. Hands unresolved conversations to human agents.

## Risks & compliance
- Incorrect answers to customers; escalation paths needed
- Vendor-published results; not independently audited

## Sources
1. Intercom (Fin), "DaySmart and Fin" (undated; accessed 2026-10-17) <https://fin.ai/customers/daysmart>
   > "Today, Fin resolves 72% of the conversations it touches, handles more than 10,000 resolutions a month, and automates 38% of total support volume."

Canonical: https://agentcasefile.com/cases/daysmart-fin-ai-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile