# How many shipping tasks have C.H. Robinson's AI agents performed?

> Logistics provider C.H. Robinson says its fleet of generative AI agents has performed over 3 million shipping tasks, including well over 1 million price quotes and 1 million orders processed. Its orders agent gets 5,200+ customers' loads accepted in under 90 seconds instead of waiting up to four hours in an email queue.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** C.H. Robinson (logistics provider)
- **Industry:** Transportation & Logistics — Freight brokerage / 3PL
- **Roles:** Logistics Operations, Sales Ops & Quoting
- **Tools:** Proprietary generative AI agents (C.H. Robinson)
- **Status:** production · **Agent pattern:** multi-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- price quotes: well over 1 million delivered by AI [1] (self-reported)
- order acceptance time: under 90 seconds vs up to four hours [1] (self-reported)

## How it works
1. Quoting agent returns customer-specific price quotes, including LTL.
2. Orders agent reads emailed tenders and processes orders.
3. Truck-posting agent reads carrier capacity emails and feeds the real-time capacity center.

## Risks & compliance
- Pricing errors at scale
- Customer data in email ingestion

## MedTech angle
Quote-and-order agents are a template for distributor and device order desks.

## Sources
1. C.H. Robinson, "C.H. Robinson: Artificial Intelligence Has Now Performed Over 3 Million Shipping Tasks" (2025-04-16) <https://www.chrobinson.com/en-us/about-us/newsroom/press-releases/2025/ai-performs-over-three-million-shipping-tasks/>
   > "Instead of waiting up to four hours for a person to get to their shipment in an email queue, over 5,200 customers are getting their loads accepted in under 90 seconds."

Canonical: https://agentcasefile.com/cases/ch-robinson-freight-quoting-order-agents/ · License: CC BY 4.0 (summary) · Source: Agent Casefile