# How did Care New England cut authorization-related write-offs with automation?

> Care New England automated radiology prior authorizations and notices of admission with Notable. Notable reports a 55% reduction in authorization-related write-offs and 2,841 staff hours saved; CNE had estimated it would otherwise need 14 more FTEs.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Care New England (health system)
- **Industry:** Hospitals & Health Systems — Regional health system
- **Roles:** Revenue Cycle & Prior Auth
- **Tools:** Prior authorization and NOA automation (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- authorization-related write-offs: 55% reduction [1] (self-reported)
- staff hours saved: 2,841 hours [1] (self-reported)
- hiring avoided (pre-project estimate): 14 FTEs [1] (self-reported)

## How it works
1. Automation completes radiology prior authorizations and notices of admission.
2. Staff handle exceptions.

## Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited

## Sources
1. Notable, "Care New England reports a 55% reduction in authorization-related write-offs" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/care-new-england-reports-a-55-reduction-in-authorization-related-write-offs-since-automating-radiology-prior-authorizations-and-notice-of-admissions>
   > "As a result, CNE reports a 55% reduction in authorization-related write-offs, 2,841 hours saved for staff, and more."

Canonical: https://agentcasefile.com/cases/care-new-england-notable-radiology-prior-auth/ · License: CC BY 4.0 (summary) · Source: Agent Casefile