# Can a small biotech use an AI SDR agent to qualify conference leads? > AUM BioTech's CEO, with no prior coding experience, built lead-gen forms and a support chatbot on Salesforce and is finishing an Agentforce SDR agent to respond to thousands of conference leads, score them, book meetings, and hand top leads to human reps. The SDR agent was not yet live at publication and no outcomes are reported. - **Evidence grade:** C — Named organization, no specific outcome (deployment announced only, or only vague qualitative claims). - **Organization:** AUM BioTech (small biotech company) - **Industry:** Pharma, Biotech & Life Sciences — Biotech research products - **Roles:** Sales Development (SDR), Customer Support - **Tools:** Agentforce (Salesforce); Marketing Cloud (Salesforce) - **Status:** announced · **Agent pattern:** autonomous-agent · **Autonomy:** 3/4 - **Last verified:** 2026-10-17 ## Reported outcomes - None quantified in sources. ## How it works 1. Leads are collected at 5–6 scientific conferences a year (up to 10,000 leads). 2. SDR agent responds instantly, scores each lead, and answers basic questions in multiple languages, 24/7. 3. Books meetings on request; higher-priority leads go directly to human sales reps. 4. Marketing Cloud campaigns nurture the rest. ## Risks & compliance - Guardrails restricting agent access to sensitive data (stated by the CEO) - Email consent for outreach ## MedTech angle Trade-show lead follow-up is a common pain for small device and diagnostics companies. ## Sources 1. Salesforce, "How a Small BioTech Firm is Using Agentic AI to Take on Industry Giants" (2025-09-18) > "Now, he’s putting the finishing touches on a Sales Development Representative (SDR) agent, which will allow the company to instantly respond to thousands of leads, score each one, and identify the best candidates for more extensive outreach." Canonical: https://agentcasefile.com/cases/aum-biotech-sdr-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile